Considering as this summer’s foremost priority the personal and social health and safety, in Harpin Hotels we take every precautionary means in order to protect as much as guests, as our staff and the local society from the COVID-19 pandemic.

Our Hotel as early as February 2020, even before a single case was reported in Crete and before the WHO declared COVID-19 a pandemic, too; had reacted timely as we had taken all appropriate measures in that respect. To that purpose we had developed an Action Plan, the core philosophy of which refers to the Information/Updating, Planning, Implementation, Monitoring and Action.

Under this prism, below, are listed the basic guidelines of our up-to-date planification in respect of the COVID-19 protection scheme. Namely:

1. Information and Communication

• We are constantly and in real time informed on the pandemic current affairs only via official sources such as the World Health Organisation, the European Centre for Disease Prevention and Control, the Greek National Public Health Organisation and the Greek Ministry of Health.
• Follow up on the local news and we speak and consult the experts at all times.
• Inform the guests even before their arrival and of course upon it regarding the health and safety procedures to be followed during their stay.
• Through a comprehensive communication strategy plan we provide our guests all the useful information regarding their day-to-day life during their stay.
• The headlines of this marketing strategy (Georgioupolis Resort&Suites / Communication Mix: COVID-19) includes:
• Good practices guidance on personal and social hygiene standards.
• The norms and rules to be followed at the public areas of the hotel.
• COVID-19 relevant services available to the guests.
• For that reason, we make use of all available communication means, namely:
• Audiovisual Media (Hotel TV channel, tv screen in the communal areal, telephone a personal information, etc.).
• Social Media (Facebook, Instagram).
• Internet και Online Platforms (Webpage, HolidayCheck, Trip Advisor).
• Print Media (specialised per department flyers, public banners).
• Personal Information (Reception, Public Relations).

 

2. Planning

• We adhere to the guidance of the Greek National Civil Protection Office and the National Public Health Organisation.
• We enforce the application of the Health and Safety Protocols as foreseen from the official ISO Quality Standards Organisation.
• We have developed a detailed Action Plan «COVID 19: Prevention and Protection Procedures» which covers all the hotel’s operational procedures. Indicatively mentioned:
• We operate in an adequate occupancy rate in order to provide our guests with more space, personalised care and time.
• We follow strictly and we impose all the necessary personal protective measures as well as the measures of social hygiene as needed.
• We provide our guests with all the corresponding Personal Protection Means.
• We train and certify our staff via presential and online e-learning practices.
• The is a 24/7 in house doctor and medical service available as well as an increased surveillance and care room in case of emergency.

 

3. Implementation

• We implement and apply the Health and Safety Protocol for Tourism Accommodation emitted by the Greek Ministry of Tourism (ΚΥΑ 1881/29,05,2020 – ΦΕΚ 2084/Β/30,05,2020 – mod. 6632/16.04.2021).
• We implement and apply strict quality control systems in accordance with the ISO Quality Standards.
• We dispose the official certification for good business practices against COVID-19 «Health First» emitted by the Greek Mistry of Health.
• We dispose further certification good business practices of protection and prevention against COVID-19 by an external certification provider (QS Hellas).

 

4. Monitoring the Procedures and the Operations

• We are constantly monitoring the health readings and hygiene standards in all public areas of the hotel.
• We closely follow up all the procedures and operations of the hotel revising them if required based on the health standards as well as the best possible safety practices.
• We make sure that all Health and Safety Protocols and operational standards are met at all times as stipulated.
• All cases of incidences concerning the procedures of the critical points of the Protocol or any other physical places are documented.

 

5. Action

• A detailed plan is developed which not only concerns all hotel operations but the operations with our providers, business partners and other visitors, too.
• Certified staff training by external certification providers in relation to the COVID-19 pandemic and good practices at work and away from it.
• Frequent staff briefing regarding the hotel’s action plan against COVID-19 and its correct application.
• Strict compliance of the hotel’s staff to the Personal Protection Measures.
• Floor and wall signaling in order to keep the adequate social distancing in frequented public areas and in crucial points.
• Constant vigilance and awareness for the detection of possible suspicious covid-19 cases.
• A detailed Action Plan in case of a covid-19 emergency is in place and ready to set to work if necessary.
• All covid-19 precautionary measures are taken in order to guarantee the safest possible stay for our guests.
• Activation and immediate intervention based on our Action Plan will take place if necessary.
• Corporate Social Responsibility is not a forgotten concept in Georgioupolis Resort&Suites. We assume the share it corresponds to us as described below:
• We offer a flexible rebooking, change-of-dates policy.
• We maintain all and unmodified each and every one working positions.
• We recruit our staff from the local society.
• We contribute to fund raising through online comment strategy.

Development and implementation of business processes and techniques in order to improve the covid-19 management procedures.